Terms and Conditions

Effective Date: August 02, 2026

Last Updated: August 02, 2026

1. Introduction

Welcome to Revel ("we," "our," "us," or the "Platform"), also branded as Let's Revel. These Terms and Conditions ("Terms") govern your access to and use of the Revel platform available at letsrevel.io, including all associated services, features, and content.

Service Provider:

Biagio Distefano

Graumanngasse 10/4, 1150 Vienna, Austria

Email: contact@letsrevel.io

By accessing or using Revel, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use the Platform.

2. Eligibility

2.1 Minimum Age

You must be at least 16 years old to create an account and use Revel. By using the Platform, you represent and warrant that you meet this age requirement.

2.2 Age-Restricted Events

Some events may have additional age restrictions set by event organizers. Revel does not provide age verification services. It is the organizer's responsibility to verify attendee eligibility and enforce age restrictions for their events. Users are responsible for providing truthful information and complying with event-specific requirements.

2.3 Capacity to Contract

By using Revel, you represent that you have the legal capacity to enter into these Terms under applicable law.

3. Account Registration and Security

3.1 Account Creation

To access certain features, you must create an account by providing accurate, complete, and current information. You may register using:

• Email and password authentication
• Google Single Sign-On (SSO)

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access or security breach

We strongly recommend enabling Two-Factor Authentication (2FA) to enhance account security.

3.3 Email Verification

You must verify your email address to activate your account and access full platform features.

3.4 Guest Access

For some events you may RSVP or purchase tickets as a guest, providing only your email address and confirming it via a link we send you. Guest access is limited to the specific event interaction; these Terms apply to guests in the same way as to registered users. You may later convert a guest record into a full account by registering with the same email address.

4. Description of Services

4.1 Platform Overview

Revel is an open-source, community-focused event management platform that enables users to:

• Create and manage organizations and communities
• Organize single events and recurring event series
• Sell tickets and manage RSVPs, including reserved (seated) venues
• Sell season passes covering an entire event series
• Offer paid or free membership subscriptions to their community
• Screen attendees and membership applicants through customizable questionnaires
• Coordinate community activities (e.g., potlucks)
• Discover and participate in events
• Embed event listings on their own websites

4.2 Intermediary Role

Important: Revel acts solely as an intermediary platform connecting event organizers with attendees and members. We provide the technical infrastructure for event management, ticketing, memberships, and payment processing, but we are not:

• The seller of tickets, season passes, memberships, or events
• The organizer of events
• A party to contracts between organizers and attendees or members

Event organizers are the sellers and are fully responsible for their events and memberships, including legal compliance, safety, refunds, benefits, and fulfillment.

4.3 Payment Processing

Payment processing is handled through Stripe. When you purchase tickets, season passes, or a membership subscription:

• The transaction is between you and the event organizer
• Stripe processes the payment on behalf of the organizer
• For recurring memberships, Stripe stores your payment method and charges renewals on the organizer's behalf
• Revel facilitates the transaction but does not hold or control funds

4.4 Checkout Reservations

For online purchases, checkout is a two-step process: your tickets or seats are first briefly reserved while you complete payment. If you do not complete payment within the reservation window, the reservation expires and the tickets, seats, or capacity are released for other buyers. An expired reservation is not a purchase and creates no payment obligation.

5. User Roles and Responsibilities

5.1 General Users

All users must:

• Provide accurate information
• Comply with these Terms and applicable laws
• Respect the rights and privacy of other users
• Not use the Platform for any unlawful purpose

5.2 Event Organizers

Event organizers have additional responsibilities:

• Content Moderation: Organizers must actively moderate their own events, organizations, and user-generated content
• Legal Compliance: Ensure events comply with all applicable local, national, and international laws
• Accurate Information: Provide truthful, complete, and accurate event, venue, and membership details
• Ticket and Membership Fulfillment: Honor all ticket, season pass, and membership sales and the benefits attached to them
• Safety: Ensure the safety and well-being of event attendees
• Age Verification: If hosting age-restricted events, implement appropriate verification measures
• Refund Processing: Handle refund requests in accordance with your stated refund policies (including your membership refund policy, where you sell memberships)
• Tax Compliance: Comply with all applicable tax obligations for ticket, pass, and membership sales, including any invoicing obligations toward your buyers

5.3 Attendees

Event attendees must:

• Provide accurate information when registering for events
• Comply with event-specific rules and requirements
• Respect organizer decisions regarding admission and participation
• Not resell tickets without organizer permission

6. Pricing and Payment Terms

6.1 Hosted Service Fees

For events and memberships using Revel's hosted payment processing:

• Free Events and Free Memberships: No charge
• Events with Self-Managed Payments (offline, at the door): No charge
• Paid Tickets and Season Passes via Revel/Stripe: 1.5% + €0.25 per transaction, plus VAT where applicable, not including Stripe fees
• Membership Subscription Payments via Revel/Stripe: 1.5% per payment (no fixed per-transaction component), plus VAT where applicable, not including Stripe fees

These fees may be negotiated individually for high-volume organizers. Contact us at contact@letsrevel.io for custom pricing.

6.2 Payment Processing

• All payments are processed through Stripe
• Organizers must connect a valid Stripe account to receive payments
• Stripe's terms of service apply to all transactions
• Transaction fees charged by Stripe are separate from Revel's service fees

6.3 Refunds

• Refund Policy: Each event organizer sets their own refund policy; organizations selling memberships additionally publish a membership refund policy
• Processing Refunds: Organizers are responsible for processing refunds through Stripe
• Revel Service Fees: Revel service fees are non-refundable
• Disputes: Payment disputes should be directed to the event organizer or Stripe

6.4 Currency

All prices are listed in the currency specified by the event organizer. Currency conversion fees may apply based on your payment method.

6.5 Invoices

Organizers may issue invoices and credit notes to their buyers through the Platform. Where invoices are issued:

• The organizer is the issuer and seller on the invoice; Revel provides the tooling only
• Buyers are responsible for providing accurate billing details (name, address, and VAT ID where applicable)
• Organizers are responsible for the correctness and legal compliance of the invoices they issue

7. Membership Subscriptions

7.1 What Memberships Are

Organizations may offer membership tiers with attached subscription plans: recurring (e.g., monthly or yearly), one-off lifetime, or free. Memberships are sold by the organization; Revel is not a party to the membership relationship (see Section 4.2). The benefits attached to a membership are defined and fulfilled solely by the organization.

7.2 Applications and Eligibility

An organization may require an application, an approval step, and/or a questionnaire before granting a membership tier. Admission decisions are made by the organization. Revel does not review or guarantee the outcome of membership applications.

7.3 Billing and Renewal

• Recurring plans renew automatically at the end of each billing period until cancelled. By subscribing to a recurring plan, you authorize the organizer (via Stripe) to charge your stored payment method at each renewal.
• Lifetime plans are a single one-off payment and never renew.
• Free plans involve no payment.
• Plan prices are set by the organization and shown before you subscribe.

7.4 Cancellation

You can cancel a paid recurring membership at any time from your account. Unless the organization's refund policy says otherwise, cancellation takes effect at the end of the current paid period — you keep access until then, and no further renewals are charged.

7.5 Failed Payments and Grace Period

If a renewal payment fails, the organization may grant a grace period (set by the organization) during which your membership remains active while payment is retried or updated. If payment is not resolved within the grace period, your membership lapses.

7.6 Refunds and Changes

Membership refunds are governed by the organization's published membership refund policy. Organizations may change tier and plan offerings; changes do not retroactively alter what you have already paid for.

8. Seated Events and Box Office

8.1 Seat Selection and Holds

For seated events you may select specific seats or purchase "best available" seating by price category. Selecting a seat places a short, temporary hold while you complete checkout; holds expire automatically and do not constitute a purchase.

8.2 Seat Assignment and Reassignment

Your ticket records the seat assigned to you and the price you paid. Organizers may, where operationally necessary (e.g., venue layout changes, accessibility accommodations, resolving conflicts), reassign your seat, endeavoring to provide a comparable or better seat. Material changes and any resulting price differences are handled between you and the organizer under their refund policy.

8.3 At-the-Door Sales and Outstanding Balances

Organizers may sell tickets at the door, issue complimentary tickets, and record payments collected outside the Platform. Any outstanding balance recorded against your attendance (e.g., a door sale to be paid on site) is owed to the organizer, not to Revel.

9. Season Passes

9.1 Coverage

A season pass covers the events in an event series as offered by the organizer at the time of purchase, and materializes an individual ticket for each covered event. Pricing may be pro-rated for events that have already passed.

9.2 Later-Added Events

Organizers may, at their discretion, extend existing passes to events added to the series later. There is no automatic entitlement to events added after your purchase unless the organizer extends your pass.

9.3 Cancellations and Refunds

If a covered event is cancelled, the organizer refunds each pass holder's share attributable to that event. Cancelling an entire pass refunds the remaining covered events, per the organizer's refund policy. Individual pass-derived tickets cannot be cancelled separately by the holder.

10. Embedded Content

Organizers may embed their Revel event listings, single events, or event series on their own websites using the embed script, iframe, or oEmbed integration we provide. When using embeds:

• The embedded content is served by Revel and remains subject to these Terms
• You may not alter, obscure, or misrepresent the embedded content or its origin
• The embedding website remains governed by its own terms and privacy policy; Revel is not responsible for the embedding site
• We may change or discontinue embed formats with reasonable notice

11. Referral Program

11.1 Eligibility and Enrollment

Revel offers a referral program that allows eligible users ("Referrers") to earn a share of platform fees generated by organizations they refer to the Platform. Participation is by invitation only — Revel assigns referral codes at its discretion. Each user may hold at most one referral code.

11.2 How It Works

When a new user registers on Revel using a Referrer's code and subsequently creates an organization that generates paid sales through the Platform, the Referrer earns 15% of the net platform fees (excluding VAT) collected from that organization's sales. This share applies to all paid transactions processed through Revel/Stripe for the lifetime of the referral relationship, unless modified or terminated in accordance with these Terms.

For clarity:

• The revenue share is calculated on Revel's net platform fees only, not on sale revenue or Stripe processing fees.
• The referral attribution is permanent — there is no expiration window once a referral is established.
• Deactivating a referral code prevents new sign-ups but does not affect earnings from existing referrals.

11.3 Referral Attribution

Referral attribution uses a last-touch model: if a user encounters multiple referral codes before registering, the most recent code (stored in a browser cookie for 30 days) determines which Referrer receives credit. Each new referral link click overwrites any previously stored code.

If a user manually enters a referral code during registration, that explicit entry always takes precedence over any cookie-stored code, regardless of timing.

Once a referral is established at registration, it is permanent and cannot be reassigned.

11.4 Independence Requirement

Referrers must be independent from the organizations they refer. Specifically, a Referrer may not be:

• An owner, representative, or authorized agent of the referred organization
• An employee, contractor, or consultant of the referred organization
• A person with decision-making authority within the referred organization

Passive membership in a referred organization (e.g., as a regular member or attendee without administrative or decision-making power) is permitted. If a Referrer's relationship with a referred organization changes such that they gain decision-making authority, the referral for that organization is immediately revoked and no further earnings will accrue from it.

11.5 Payouts

• Payouts are calculated monthly based on the prior month's platform fee revenue.
• Minimum payout threshold: Payouts below €5.00 are carried forward to the next period until the accumulated amount meets the threshold.
• Payouts are disbursed in EUR via Stripe Connect. Referrers must complete Stripe Connect onboarding to receive payouts. Unclaimed payouts (where the Referrer has not completed Stripe onboarding) are not held indefinitely and may be forfeited after 12 months of inactivity.
• No minimum earnings are guaranteed. If referred organizations cease operations, stop selling, or generate no platform fees, the Referrer earns nothing for that period.

11.6 Self-Billing Agreement

Before payouts can be processed, Referrers must agree to self-billing (Gutschrift). By agreeing, the Referrer consents to Revel issuing invoices on the Referrer's behalf for each payout. Referrers who are registered businesses with a validated EU VAT ID will receive self-billing invoices (Gutschriften) with applicable VAT treatment. Individual Referrers without a VAT ID will receive payout statements.

11.7 Tax Responsibility

Referrers are solely responsible for declaring and paying any taxes owed on referral income in their jurisdiction. Revel does not withhold taxes, and the referral relationship does not constitute employment, agency, or partnership.

11.8 Prohibited Conduct

Referrers may not:

• Create fake organizations or user accounts to inflate referral earnings
• Refer themselves or organizations they control (self-referral)
• Use spam, misleading advertising, or deceptive marketing to promote their referral code
• Impersonate Revel or suggest official endorsement or partnership
• Manipulate sales, pricing, or platform fees to artificially inflate earnings

Violation of these rules may result in immediate termination of the referral relationship, forfeiture of unpaid earnings, and account suspension.

11.9 Program Modifications and Termination

Revel reserves the right to:

• Modify the revenue share percentage, payout terms, or program rules with 30 days' notice to active Referrers
• Discontinue the referral program entirely with 30 days' notice
• Terminate an individual Referrer's participation immediately for cause (e.g., fraud, Terms violation, independence requirement breach)

Earned payouts that have already been calculated at the time of program modification or termination will still be honored, subject to the minimum payout threshold and all other requirements being met.

12. Content and Intellectual Property

12.1 User Content Ownership

You retain full ownership of all content you upload, create, or submit to Revel ("User Content"), including:

• Event, venue, and series descriptions and details
• Organization and membership tier information
• Photos, videos, and other media
• Questionnaires and responses
• RSVP notes, comments, and communications

12.2 License Grant

By submitting User Content, you grant Revel a limited, non-exclusive, royalty-free, worldwide license to:

• Display your content on the Platform (including in embeds the organizer places on external websites)
• Store and process your content as necessary to provide Services
• Make your content available to other users in accordance with your privacy settings

This license is strictly limited to operating the Platform. We will not use your content for marketing, advertising, or any purpose beyond displaying your events and organizations on Revel.

12.3 Content Restrictions

You may not upload, post, or transmit User Content that:

• Violates any law or regulation
• Infringes intellectual property rights of others
• Contains malware, viruses, or malicious code
• Promotes violence, hate speech, or discrimination (except where protected by law)
• Contains child sexual abuse material (CSAM)
• Violates the privacy rights of others
• Is fraudulent, deceptive, or misleading
• Harasses, threatens, or intimidates others

12.4 Platform Intellectual Property

Revel's source code, design, logos, and trademarks remain our property (or our licensors'). The Platform is licensed under the MIT License for self-hosting purposes. You may not:

• Copy or modify the Platform for commercial hosted services without permission
• Use our trademarks without authorization
• Reverse engineer proprietary components (if any)

13. Content Moderation and Enforcement

13.1 Moderation Responsibilities

• Organizers: Must moderate content within their organizations and events
• Revel: Reserves the right to moderate any content platform-wide

13.2 Enforcement Actions

We may take the following actions for Terms violations:

• Content removal or hiding
• Warning notifications
• Temporary account suspension
• Permanent account termination ("permaban")
• Reporting to law enforcement authorities (for illegal content)

13.3 Reporting Violations

Users can report violations by contacting contact@letsrevel.io. We will investigate reports and take appropriate action.

13.4 Appeals

If your content is removed or your account is suspended, you may appeal by contacting contact@letsrevel.io with a detailed explanation.

14. Privacy and Data Protection

14.1 Privacy Policy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal data. By using Revel, you also agree to our Privacy Policy.

14.2 GDPR Rights

As an Austria-based service storing data in the EU, we comply with the General Data Protection Regulation (GDPR). You have rights including:

• Access to your personal data
• Correction of inaccurate data
• Deletion of your data ("right to be forgotten")
• Data portability
• Objection to processing

See our Privacy Policy for details on exercising these rights.

14.3 Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption in transit (HTTPS/TLS)
• Secure authentication (JWT, 2FA support)
• Malware scanning for uploaded files (ClamAV)
• Regular security updates

15. AI-Powered Features

15.1 Questionnaire Evaluation

Revel offers optional AI-powered questionnaire evaluation using OpenAI's language models. Questionnaires may be used for event admission and for membership applications. When this feature is enabled:

• The AI receives: the question, your answer, evaluation guidelines, and event description
• Processing is automated based on organizer-defined criteria
• You will be clearly notified when AI evaluation is active for a questionnaire

15.2 Data Processing

AI evaluation is optional. If you participate in a questionnaire with AI evaluation enabled:

• Your responses may be sent to OpenAI for processing
• OpenAI's data processing policies apply
• We do not control how OpenAI processes this data internally
• You can avoid AI evaluation by not submitting questionnaires that use it

15.3 Human Review

Questionnaires may use:

• Fully automated evaluation
• Hybrid evaluation (AI + manual review)
• Fully manual review

Organizers determine which method is used for their questionnaires. Where an AI evaluation affects your admission to an event or organization, you may request human review by the organizer.

16. Third-Party Services

16.1 Integration Partners

Revel integrates with third-party services:

• Stripe: Payment processing, recurring subscription billing, and referral payouts (Stripe's Terms of Service apply)
• Google OAuth: Optional sign-in (Google's Terms of Service apply)
• OpenAI: Optional AI questionnaire evaluation (OpenAI's Terms apply)
• Telegram: Optional notification bot (Telegram's Terms apply)
• Apple Wallet: Optional ticket and pass downloads in .pkpass format (Apple's terms apply to your use of Apple Wallet)

16.2 Third-Party Responsibility

We are not responsible for the practices, policies, or actions of third-party services. Your use of these services is governed by their respective terms.

17. Disclaimers and Limitation of Liability

17.1 Service Availability

Revel is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied, including but not limited to:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Uninterrupted or error-free operation
• Accuracy or reliability of content

17.2 Event and Membership Liability

WE ARE NOT LIABLE FOR EVENTS ORGANIZED OR MEMBERSHIPS SOLD THROUGH THE PLATFORM. Event organizers are solely responsible for:

• Event safety and security
• Legal compliance
• Ticket, pass, and membership fulfillment and benefits
• Refunds and disputes
• Attendee conduct
• Event outcomes

17.3 Limitation of Liability

To the maximum extent permitted by Austrian law:

• We are not liable for indirect, incidental, consequential, or punitive damages
• Our total liability for any claim shall not exceed the fees you paid to Revel in the 12 months preceding the claim (or €100, whichever is greater)
• We are not liable for losses resulting from:
  • User error or misuse of the Platform
  • Third-party actions (including organizers and attendees)
  • Force majeure events
  • Technical failures beyond our control

17.4 Essential Terms

Nothing in these Terms excludes or limits liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded under Austrian law

18. Indemnification

18.1 User Indemnification

You agree to indemnify, defend, and hold harmless Biagio Distefano and Revel from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from:

• Your use of the Platform
• Your violation of these Terms
• Your violation of any law or third-party rights
• Your User Content

18.2 Organizer Indemnification

Event organizers additionally agree to indemnify Revel from claims arising from:

• Their events and memberships, including attendee injuries or disputes
• Ticket, pass, and membership sales and refund disputes
• Invoices they issue to buyers through the Platform
• Violation of laws or regulations
• Intellectual property infringement
• Failure to fulfill event or membership obligations

19. Term and Termination

19.1 Term

These Terms remain in effect while you use the Platform.

19.2 Termination by User

You may terminate your account at any time through:

• Account deletion in your profile settings
• Requesting deletion via contact@letsrevel.io

Account deletion is a two-step process requiring email confirmation. Deleting your account cancels your active membership subscriptions (any refunds remain governed by the organization's refund policy).

19.3 Termination by Revel

We may suspend or terminate your account immediately if:

• You violate these Terms
• Your account is used for illegal activities
• Required by law or regulation
• We cease operations

19.4 Effect of Termination

Upon termination:

• Your access to the Platform will be revoked
• Your personal data will be deleted (except as required for legal/financial record-keeping)
• Organizers must fulfill existing ticket, pass, and membership obligations
• Financial records may be retained on Stripe as required by law

20. Governing Law and Dispute Resolution

20.1 Governing Law

These Terms are governed by the laws of Austria, without regard to conflict of law principles.

20.2 Jurisdiction

Any disputes arising from these Terms or your use of Revel shall be subject to the exclusive jurisdiction of the courts of Vienna, Austria.

20.3 Informal Resolution

Before filing any legal claim, you agree to contact us at contact@letsrevel.io to attempt informal resolution of the dispute.

21. Changes to Terms

21.1 Modifications

We may modify these Terms at any time. When we make material changes:

• We will update the "Last Updated" date
• We will notify you via email or in-app notification
• Continued use of the Platform constitutes acceptance of the modified Terms

21.2 Objection to Changes

If you do not agree to modified Terms, you must stop using the Platform and may delete your account.

22. General Provisions

22.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Revel.

22.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

22.3 Waiver

Our failure to enforce any provision does not constitute a waiver of that provision.

22.4 Assignment

You may not assign these Terms without our consent. We may assign these Terms to any successor or affiliate.

22.5 No Agency

No agency, partnership, joint venture, or employment relationship is created by these Terms.

22.6 Language

These Terms are provided in English and may be made available in other languages supported by the Platform (currently German, Spanish, French, Italian, and Portuguese). In case of conflicts, the English version prevails.

23. Open Source and Self-Hosting

23.1 Open Source License

Revel's source code is available under the MIT License at https://github.com/letsrevel/revel-backend.

23.2 Self-Hosting

You may self-host Revel under the MIT License terms. These Terms apply only to the hosted service at letsrevel.io.

23.3 Attribution

Self-hosted instances should maintain attribution to Revel and link to the original project where reasonable.

24. Contact Information

For questions, concerns, or notices regarding these Terms:

Email: contact@letsrevel.io
Postal Address:
Biagio Distefano
Graumanngasse 10/4
1150 Vienna, Austria

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By using Revel, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.